Frequently Asked Questions (FAQ)



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Q: How do I obtain a BIRT Company ID?

A: The BellSouth BIRT Administrator creates the BIRT Company IDs. All CLECs with signed Interconnection Agreements and all Vendors with signed BellSouth® SVP Vendor Agreements at the time BIRT first went online were given BIRT Company IDs prior to system rollout. On an ongoing basis as new CLECs sign a BellSouth Interconnection Agreement, WSPs sign a WLNP agreement, or Vendors sign a BellSouth SVP Vendor Agreement the BIRT Administrator receives notification from the appropriate internal group and creates a Company ID. BellSouth does this proactively, so there is no action required from the CLEC, WSP, or Vendor.

Q: Why doesn't my Interconnection Web Portal ID and password work when I try to log on to BIRT?

A: BIRT is a secure website that requires its own set of IDs and passwords.

Q: How do I obtain individual BIRT User IDs?

A: To ensure system security each CLEC, WSP, or Vendor should designate a CLEC/WSP/Vendor BIRT Administrator as a single point of contact to request new passwords, changes, and deletions. It is recommended that there be at least one backup administrator as well. The CLEC/WSP/Vendor BIRT Administrator will obtain passwords by doing the following:

  • Download the BIRT User Access Request from the BIRT page of this website: http://interconnection.bellsouth.com/clectest/birt.html
  • Complete the form and re-save it to your computer
  • CLECs/WSPs should mail the form to the appropriate Electronic Commerce Account Team (ECAT) manager
  • SVP Vendors should mail the form to the SVP Project Manager
    NOTE: Vendors requesting BIRT IDs/Passwords for customer profiles must have an LOA from the customer on file with BellSouth prior to obtaining the passwords.
  • After the form has been reviewed for completeness, the BellSouth BIRT System Administrator will send the requested password(s) to the CLEC/Vendor representative for distribution

Q: Where should I send the form if I'm not sure who my ECAT or SVP manager is?

A: If you don't know who your ECAT/SVP manager is, e-mail your request form to the Electronic Interfaces (EI) Team e-mail box: Electronic.Interfaces@bellsouth.com

Q: If I know who my ECAT manager or SVP project manager is, should I also e-mail a copy of the ID request form to the Electronic Interfaces mailbox?

A: No, this is not necessary. Just send the form to the appropriate manager.

Q: What is the turnaround time for receiving LENS IDs via BIRT?

A: LENS IDs are received in 5 business days.

Q: Do I have to use BIRT for electronic interface testing?

A: Yes. Effective April 21, 2003, BellSouth will no longer accept manual (paper) test requests unless the BIRT system is down.

Q: I can't find my copy of the Test Agreement on the CLEC Test website. Where can I get one?

A: BellSouth no longer requires a Test Agreement. CLECs, WSPs, and SVP Vendors should fill in a BIRT System Profile for each interface to be tested, and a Test Request form to notify BellSouth that they want to test.

Q: Are all CLECs, WSPs, and SVP Vendors required to obtain digital certificates?

A: Digital certificates are required only for those CLECs, WSPs, and Vendors testing TAG XML and/or EDI Interactive Agent.

Q: Are there specific hardware and software requirements for accessing BIRT?

A: Yes. A detailed description of all requirements and browser settings may be found in the BIRT User Training Guide, which is located on the BIRT page of the CLEC test website: http://interconnection.bellsouth.com/clectest/birt.html