AT&T Customer Support Centers - AT&T ACAC Escalation Lists

ACAC - East - Maintenance

Refer to ASC-WSC Escalation Contacts list

 

 

ACAC - East - Provisioning

  Contact Information Hours
1st Level: Contact
Technician
800-871-4404
 
2nd Level: Projects & Grooms
Mary Jones, Network Manager
404-532-2074
 
  High Speed Services (DS3/OPT)
Goran Prodanovic, Network Manager
404-532-2099
 
  NC, SC, TN
Daniel Franklin, Network Manager
404-532-2082
 
  NF, SF
Robert Brisbane, Network Manager
404-532-2077
 
 

GA
Anthony Mitchell, Network Manager
404-532-2079

 
  AL, KY, MS, LA
Rick Seeboth, Network Manager
404-532-2081
 
  4 PM ET - 12 AM ET
Tommie Felton, Network Manager
404-532-2107
 

3rd Level: Rachel Stevens, Center Support Manager
770-493-3454
 

4th Level: Delphine Knaff, Service Executive
770 493-3436

 

5th Level:

Chris Dzikowski, Center Director
770 493-2591

 
6th Level:
Milton McElroy, Operations AVP
404 532-2700
 

Office Hours: Monday-Friday
8am-5pm (EST)
 

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Switched Maintenance & Provisioning

  Contact Information Hours

Maintenance

Network Managers: Don Gibbons, Supervisor
(6am-3pm EST)
404-532-2061
IPager: dgibbons2@imcingular.com

Denise LeVert, Supervisor
205-714-0501

Kenneth Overbey, Supervisor
205-714-0630
 

3rd Level: Mary Williams, Center Manager
205-714-0502
IPager: Mwilliams10@imcingular.com
 

4th Level:

Frank Batusic, OAVP
205-714-0200
IPager: fbatusic@imcinugular.com

 

Provisioning

1st Level 800-307-2515

 

2nd Level: Jay Battles, Supervisor
205-714-0610
 

James Hannah, Supervisor
205-714-0620

 
3rd Level:

Becky Provost, Operations Manager
205-714-0701

 
4th Level:

Milton McElroy, OAVP
404-532-2700

 
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