BellSouth Customer Name and Address Service (CNA)


Product Collateral

» CNA Brochure — [.pdf format 59 K]

» Customer Information Services

» CNA Order Form — [.pdf format, 20 Kb]

Service Description

BellSouth Customer Name and Address (CNA) service enables you to obtain customer information to update your internal databases, without directly contacting the end user.

Updated monthly, CNA provides up-to-date billing and customer account information, so you can set up billing and customer service systems to anticipate your customers' needs. CNA makes it easy to keep up with customer addresses and contact numbers so you can reach them when you have to.

Benefits

With BellSouth Customer Name and Address (CNA) service, your databases will include accurate information, which helps you prevent fraud, identify customers who change locations and streamline order entry.

When used along with BellSouth Customer Change Activity Service (CCAS), you'll have the flexibility to grow your databases as your business grows. Don't spend your valuable resources gathering information from your customers. Just download the information periodically to ensure your database is current. BellSouth CNA is a great way to save time and money.

Service Design

To keep your customer database current, BellSouth Customer Name and Address service provides you with the following data:

  • Billing Name and Address
  • Billing Telephone Number
  • Working Telephone Number
  • Terminal Number
  • Customer Type Indicator (Business or Residential)
  • Non-published/Non-list Indicator (If subscribed to an IXC)
  • Customer Code

Availability & Pricing

CNA has multiple ordering options available to meet your unique business needs. You can choose to update your billing database by an assortment of options, including subscription type, geography, customer type (business/residence) or jurisdiction (Inter/Intra LATA). For each billing record requested you pay only $.04. This record-based price structure ensures you only pay for what you get.

Ordering & Implementation

BellSouth Customer Name and Address (CNA) service can by ordered by obtaining a Customer Information Request Form (CL-1058) and forwarding it to the Equal Access Service Center (EASC) via FAX at 205 321-1006.

The BellSouth Customer List Services are provisioned and maintained by the Equal Access Service Center (EASC). For more information or to order services contact the EASC at the following location:

EASC
600 North 19th Street
15th Floor
Birmingham, AL 35203

Phone Numbers:
* Birmingham: 205 714-0104
* FL, GA, NC, SC: 780-2778 (Always a local call)
* AL, KY, LA, MS, TN: 557 6001 (Always a local call)
* Outside the BellSouth Region: 800 456-9127