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Issue 1.28-August 4, 2006

CHAPTER 10.0 - Business Process Overviews

10.1 Pre-Ordering Process


Pre-Ordering is the first step in the local ordering process with BellSouth. The Pre-Ordering process begins when the CLEC submits a request completed with the appropriate customer data. Once the request is submitted, data validation is performed to ensure that there is complete and accurate information provided on the LSR. If the CLEC is using the provided BellSouth electronic interfaces (e.g., LENS), data validation is a function of the interface. Data will be validated including information provided on address, telephone reservation number, feature/service availability, installation intervals/scheduling, and customer record information. In the case of the CLEC developed interfaces (e.g., TAG, EDI), the CLEC is responsible for designing the interface with its desired level of data validation functionality.

If the CLEC submits the LSR package of forms manually (i.e., fax or mail), the data validation is performed by the Local Carrier Service Center (LCSC) as part of the ordering process. Requests to the CLEC for clarification on the LSR are a component of data validation. If the CLEC chooses to submit the LSR manually, it is recommended that the CLEC complete the electronic pre-ordering process to ensure accurate ordering.

In addition to the LSR form, the CLEC must also provide the End-user Information Form (EU) and the appropriate combination of the service specific forms (Resale Service, Loop Service, Number Portability, and Loop Service with Number Portability, Port Service, and Directory Listing Request) during the Ordering processes. To improve the CLEC's efficiency and effectiveness, BellSouth has developed the BellSouth Business Rules for Local Ordering document for assisting the CLEC in identifying the correct form and relevant information necessary to accurately complete each form. This document can be found on the BellSouth Interconnection Services Web site at: http://interconnection.bellsouth.com/guides/html/leo.html
Ordering

The Pre-Ordering process available electronically can be divided into six distinct sub-processes. These sub-processes allow for a logical breakdown of the pre-ordering process. Listed below are the sub-processes and descriptions.

TermDefinition
Address Validation: This sub-process is performed to validate a customer address in a/the particular switch. The addresses have to be 911/E911 compliant.
Telephone Number Reservation: This sub-process is performed to select and reserve a telephone number in a/the particular switch.
Feature/Service Availability: This sub-process is performed to validate the availability of a requested feature/service in a/the particular switch.
Installation Intervals & Scheduling: This sub-process is performed to assign a target installation interval and service dates in a/the particular switch.
Customer Service Record Information: This sub-process is performed to reference records for the CLEC's customers and existing BellSouth customers in a/the particular switch.
Service Inquiry: BellSouth performs this process for CLEC service requests, as needed, once the CLEC Account Team receives the service request. The activities in this sub-process differ based on the type of service ordered in a/the particular switch.

For more detailed information on the Pre-Ordering process, please refer to the BellSouth Pre-Ordering and Ordering Overview Guide, the Pre-Order Business Rules, and the Pre-Order Business Rules Data Dictionary. These documents can be found at on the BellSouth Interconnection Services Web site at http://www.interconnection.bellsouth.com/reference_library/guides/index.html
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Last Updated: August 4, 2006