CG-STUG-001 Issue 1.28-August 4, 2006

Note:
Since the Pre-Ordering process overview contains information that is relevant to the Ordering process as well, review the Pre-Ordering process overview before reading this section.

The Ordering process is used by a CLEC to submit orders for products and services offered by BellSouth. The process begins when the CLEC transmits a LSR to BellSouth either electronically via the Local Exchange Navigation System (LENS), Electronic Data Interface (EDI), the Telecommunications Access Gateway (TAG), or manually via fax or mail to the Local Carrier Service Center (LCSC).

The Ordering process validates the LSR data and generates a service order. Since incomplete, incorrect, or conflicting information can result in BellSouth's inability to issue orders as requested, the LSR may be returned to the CLEC for clarification as necessary. Once the LSR is validated and a service order has been issued by the LCSC, BellSouth issues a Firm Order Confirmation (FOC) to the CLEC. At that point, the Ordering process is considered complete and provisioning of the service begins.

Note:
The Ordering process may differ depending on whether the requested service/product is Simple, Complex, or an Unbundled Network Element (UNE).

The Ordering process can be divided into three distinct sub-processes. Listed below are the Ordering sub-processes and descriptions.

Term	Definition
Order Process Submission:	The CLEC submits an LSR electronically through LENS, EDI, or TAG, or manually to the LCSC via fax or mail.
Order Process Validation & Clarification:	BellSouth validates the LSR by performing accuracy, completeness, and validity checks. This sub-process also involves the return of the LSR to the CLEC for explanation of information provided or not provided.
Order Process Confirmation:	Order Process Confirmation occurs when the service request becomes a service order(s) and is recorded in BellSouth's Service Order Control System (SOCS) for provisioning. At this point, a FOC is sent to the CLEC.

For more detailed information on the Ordering process, please refer to the BellSouth Pre-Ordering and Ordering Overview Guide, BellSouth Business Rules for Local Ordering, the Local Exchange Ordering Implementation Guide (LEO IG) Volume II, the LEO IG Volume III, the BellSouth EDI Specifications Guide, the Local Exchange Navigation System (LENS) User Guide, and the TAG API Reference Guide. These documents can be found at on the BellSouth Interconnection Services Web site at http://www.interconnection.bellsouth.com/reference_library/guides/index.html
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