CHAPTER 10.0 - Business Process Overviews

10.3 Provisioning Process

The Provisioning process includes all of the activities necessary for BellSouth to provide telecommunications services on a CLEC order. Provisioning begins once a complete and accurate service order is produced by BellSouth's Service Order Control System (SOCS). The provisioning process includes facilities assignment, software changes, circuit design, issuance of technician work orders, service coordination/installation and testing/activation procedures. Provisioning is considered complete once the completion information is received by SOCS and routed to the appropriate systems.

The process for Provisioning is determined by various factors such as the type of service(s) order (designed or non-designed), the service(s) being requested, features, and number of new connects. The complexity of the service(s) ordered may dictate additional activities to ensure accurate provisioning of the order.

The Provisioning process can be divided into four logical sub-processes. Listed below are the Provisioning sub-processes and descriptions.

Term Definition

Order Assignment: This sub-process begins at SOCS and includes all assignment activities. Once the service order information is received by SOCS, it is transmitted to the necessary downstream systems based on the information contained in the service order. These systems provide assignment information back to SOCS.

Order Design: This sub-process includes all circuit design activities. If circuit design is needed (designed orders only), the order will be sent to the Circuit Provisioning Group (CPG).

Service Work: This sub-process begins once the order assignment and design information is received by the various BellSouth service centers via the appropriate systems, depending on service type. This may/may include a premise visit. Installation occurs during this sub-process. Service work ends when all appropriate centers have completed their portion of the provisioning process.

Provisioning Completion: This sub-process begins once service completion information is received by the appropriate BellSouth systems. Provisioning is complete once completion notice information is sent to the appropriate systems and billing information has been sent to BellSouth's billing systems. Depending upon the CLEC's billing period, a bill may not be generated for 20-30 days after completion.

For more detailed information on the Provisioning process, please refer to the Products and Services Interval Guide at http://www.interconnection.bellsouth.com/reference_library/guides/index.html
Document Index
or contact the Local Support Manager.

Term	Definition
Order Assignment:	This sub-process begins at SOCS and includes all assignment activities. Once the service order information is received by SOCS, it is transmitted to the necessary downstream systems based on the information contained in the service order. These systems provide assignment information back to SOCS.
Order Design:	This sub-process includes all circuit design activities. If circuit design is needed (designed orders only), the order will be sent to the Circuit Provisioning Group (CPG).
Service Work:	This sub-process begins once the order assignment and design information is received by the various BellSouth service centers via the appropriate systems, depending on service type. This may/may include a premise visit. Installation occurs during this sub-process. Service work ends when all appropriate centers have completed their portion of the provisioning process.
Provisioning Completion:	This sub-process begins once service completion information is received by the appropriate BellSouth systems. Provisioning is complete once completion notice information is sent to the appropriate systems and billing information has been sent to BellSouth's billing systems. Depending upon the CLEC's billing period, a bill may not be generated for 20-30 days after completion.