CHAPTER 11.0 - Resources and Contact Information

11.9 Additional Resources

Additionally, the following resources are available to assist CLECs:

Table C. Additional Resources

Topic	Resource	Contact & Additional Information
Initial Point of Contact General CLEC Questions Activation	Advisory Team	Phone Number 888-560-CLEC (888-560-2532) Link to website
BellSouth Advertising and Publishing Corporation (BAPCO) contracts and directory delivery	BAPCO	Director- LEC Interface Room 6B612 2247 Northlake Parkway Tucker, GA 30084-4005 Phone Number 678-406-2135 Fax Number 678-406-5133
Listings in Customer Guide Pages of BellSouth Printed Directories	BAPCO	Please see above CLEC must complete Competitive Local Exchange Carrier Information for BellSouth Advertising & Publishing Corp. Customer Guide Pages form found in Appendix E.
Daily Operations Reports (PF Report and PON Status Report)	Interconnection Services DailyOperational Report Web site	Link to website NOTE: This is a secure site and requires user IDs and passwords. Contact the assigned Account Team for additional information.
Monthly Performance Measurement	Monthly Performance Measurement Web site	Link to website NOTE: This is a secure site and requires user IDs and passwords. Contact the assigned Account Team for additional information.
Disaster Response	Disaster Response Area on Interconnection Web site	Link to website
Provisioning Customer Support	Provisioning Customer Support (please see Interconnection Agreement)	8am - 5pm (local time), Monday - Friday (excluding holidays) 8am - 5pm (local time), Saturday (excluding holidays) for non-designed, non-coordinated services. Any requests for provisioning and installation services outside of the hours listed in the interconnection agreement may be subject to extra billing charges.
Maintenance Centers	Maintenance Centers (please see Interconnection Agreement)	BellSouth Maintenance Centers are available 24 hours a day, 7 days a week
Billing - Processing Local Service Requests	Local Carrier Service Center (LCSC)	UNE, Consumer, Complex, Small Business LCSC: Link to website Billing LCSC: Link to website The LCSC is responsible for providing the following services for its customers: Handling billing inquiries and payment arrangements Delivering authorized end-user record information Processing service order requests
Maintenance and Repair of Resale Services	Business Resale Maintenance Center (BRMC)	BellSouth Resale Maintenance Center 2445 Commerce Ave. Building 2300 Duluth, GA 30096 Phone Number888-461-0612 BRMC
Maintenance Support Provisioning of Design Services Provisioning of Non-Design Services	UNE Center (UNEC)	Maintenance Support is available 24 hours a day, 7 days a week Provisioning of Design Services is available Monday - Friday from 8am - 5pm (local time). Provisioning of Non-Design Services is available Monday - Saturday from 8am to 5pm (local time). UNE Center 2445 Commerce Ave. Building 2300 Duluth, GA 30096 Phone Numbers CLECs in AL, KY, LA, MS, and TN: 557-6108 CLECs in FL, GA, NC and SC: 770-780-6108 CLECs outside of BellSouth territory: 800-795-0153 UNE Center 19th Floor 600 North 19th Street Birmingham, AL 35203 Phone Numbers CLECs in AL, KY, LA, MS, and TN: 557-6144 CLECs in FL, GA, NC and SC: 770-780-6144 CLECs outside of BellSouth territory: 888-385-1350 Link to website
Processing of Orders and Invoices for Local Interconnection Trunks	Interconnection Purchasing Center (IPC)	The IPC is available 8am - 4:30pm (Central Standard Time), Monday - FridayInterconnection Purchasing Center7 ^thFloor600 North 19 ^th St.Birmingham, AL 35203 Phone Numbers800-666-0580 Fax Numbers205-321-4449 http://www.interconnection.bellsouth.com/centers/html/IPC.html
Resale & Facility-based Provider Questions	Account Team / CLEC Care Team	BellSouth provides Account Team support to CLECs who plan to purchase premium and complex resale products. The CLEC Care Team provides support to CLECs who plan to purchase simple resale and UNE products. The CLEC Care Team is introduced once the Interconnection Agreement has been signed. The Account Team/CLEC Care Team members offer assistance and direction in the following areas: Contract Negotiations Assistance BellSouth Services/Product Contracts Enhanced Billing Options Negotiations and other billing inquiries Initial Contact/Negotiator for Complex Services Transport Percentage Negotiations Completion of Class of Service Request Form for Selective Routing * Selection of Customized Calling Restrictions (Dialing Options) * Customer Education (i.e., how to do business with BellSouth) Technical Assistance General Problem Resolution (i.e., customer advocate) Tariff Interpretation Rate Quotations Project/Order Coordination Performance Measurement and Analysis Platform (PMAP) inquiries. * Must be completed in conjunction with the up-front planning and / or negotiation process and submitted to the Account Team. No orders should be placed prior to the completion of required network activities.