CG-STUG-001 Issue 1.28-August 4, 2006

The following list provides an overview of the key roles BellSouth plays and the responsibilities the company has in its relationship with CLECs. Please note that some activities may not be applicable in all CLEC/BellSouth relationships.

Responsibility	BellSouth Group
Facilitate CLEC understanding of how to do business with BellSouth	For Premium & Complex Resale Products- Account Team, for UNE & Simple Resale Products - CLEC Care Team
Match training classes to specific needs of CLEC	Advisory Team
Provide CLEC information on available Operational Support Systems	Advisory Team/Account Team/CLEC Care Team
Answer CLEC questions about BellSouth products and services	Premium & Complex Resale - Account Team UNE & Simple Resale - CLEC Care Team's Local Support Manager
Service inquiries	Account Team's Network Sales Engineer or CRSG
Determine price quotes for access & complex resale products	Account Team's Network Sales Engineer
Process special assemblies submitted by CLEC	Account Team's Network Sales Engineer
Responsible for activities surrounding the service order process, such as analyzing ordering data and communicating improvement recommendations to CLEC	Customer Support Manager
Identify and initiate proactive contact with the appropriate decision-maker in CLEC to review ordering performance data and coordinate action programs	Customer Support Manager
Act as advocate for CLEC and Local Carrier Service Center (LCSC) on concerns and issues that will positively impact operational efficiencies and productivity measurements	Customer Support Manager
Ensure the appropriate application of OSS and act as the single point of contact on electronic issues with CLEC after the testing period (as appropriate)	Customer Support Manager