CG-STUG-001 Issue 1.28-August 4, 2006

Basic Service Features

BellSouth will provide telephone-listing information to Facility-based CLEC end-users on behalf of the CLEC customer. While CLEC customers have certain transport options concerning the method of connectivity to BellSouth's Directory Assistance (DA) locations, there are no optional network features directly associated with this service. Trunk groups connecting the CLEC's POI and the BellSouth DA location accomplish connectivity to BellSouth's Directory Assistance locations

Basic Service Capabilities And Restrictions

• Directory Assistance Access CLEC customers will deliver end-user Directory Assistance calls to BellSouth DA location(s) via application specific interconnection trunks. Traffic types other than Directory Assistance calls may not originate via these trunks. DA Plus is part of the basic DA Access Service offering. BellSouth will only provide those listings residing in the BellSouth Directory Assistance Database. Addresses provided via DA Access may not reflect the end-user's actual address.
• National Directory Assistance (NDA) is provided to CLEC end-users where it is available to BellSouth end-users. It is part of the BellSouth basic Directory Assistance product and provided to the CLEC at no additional cost. NDA allows an end-user to call 411 or HNPA-555-1212 and request a listing for anywhere in the United States.
• Directory Assistance Access does not include non-published numbers. The Directory Assistance Operator will advise the end-user making a request for such a number, that the number is non-published.
• Reverse search capability, a service that allows a caller to provide BellSouth with a telephone number and BellSouth will provide the listed name and address associated with that number, is available.

Branding

The Directory Assistance Branding feature provides definable announcements to the CLEC end-users prior to placing them in queue or connecting them to an available operator or automated operator system. This feature allows the CLEC to have calls custom branded with the name of the CLEC.

BellSouth is currently offering three service levels of branding to Facility-based CLECs that order Directory Assistance.

• Service Level 1 - BellSouth Branding
• Service Level 2 - Unbranded
• Service Level 3 - Customized Branding

The default Service Level for Facility-based CLECs is Unbranded Directory Assistance. All service levels require the CLEC to order dedicated trunking from its end office(s) or POI to the BellSouth Directory Assistance location.

Customized Branding includes charges for recording of the branding announcement and the loading of the audio units in each TOPS switch for which the CLEC requires service. The recording and loading charges are non-recurring unless the CLEC elects to change the recorded name and/or requires access to additional TOPS switches. The recording charges will be placed on the CLEC's master "Q" account. The charge for loading of audio units will be billed on the state master account where the TOPS switch is located. Customized Branding is limited to the CLEC name.

How Does The Service Work?

Providing Directory Assistance Access for Facility-based CLECs requires that the call be delivered to the BellSouth Number Services switch over a dedicated TOPS trunk group type. Modified Operator Services Signaling (MOSS) with Expanded Inband Signaling is the standard signaling format to be used to send the originating calls to the Number Services switch. Directory Assistance Access requires that the CLEC provide Automatic Number Identification (ANI).

If the CLEC does not have the technical capability to provision MOSS, traditional operator services signaling may be used. Please see the assigned Account Team for further information. Any upgrades from traditional to MOSS signaling would require an N and a D order and the provisioning of an entirely new trunk group.

Feature Interactions

N/A

BellSouth will make every effort possible to complete service requests by the CLEC customer Desired Due Date. Facility availability and construction requirements impact BellSouth's ability to always meet customer expectations. The stated interval is based upon average time for workload, facility availability, and construction requirements.

Project coordination is required.

To obtain a copy of the Access Service Ordering Guidelines (ASOG), published by ATIS, visit the ATIS Web site at: http://www.atis.org/atis/clc/obf/obfdocs.htm
OBF Document Catalog

Source of Information

Information is available through the Ordering Guidelines and Account Team.

Forms

Required forms include the ASR and Operator Services CLEC Questionnaire. Number Services switch locations are documented in the Local Exchange Routing Guide (LERG).

Availability Of Material

CLEC training (see the assigned Account Team), BellSouth Interconnection Web site, and Ordering Guidelines are available. Ongoing updates will be made to all materials to accommodate customer needs and to address any enhancements to this service. Operator Services will be represented at all CLEC Training Conferences.

How To Order

Facility-based CLECs will order necessary POI to TOPS dedicated trunking with or without branding.

ASR Ordering Requirements

TRUNK TYPE - DA WITHOUT CALL COMPLETION - FACILITY-BASED

• NC = SH-J
• TRFTYP = DA
• TTT = 2
• OPS = N/A
• SECLOC = BST TOPS TANDEM
• BRAND = Y, C, or R. Y=Install, C=Change, R=Remove. When a Y or C is populated, the announcement must be populated in the ANNC field.
• ANNC = Company name to be used for branding recordings
• EML = 6
• TK SIG = OE. MOSS with Expanded Inband Signaling is standard. CLECs without this capability may use traditional operator services signaling. Please contact the assigned Account Team. Upgrades from traditional signaling to MOSS require building an entirely new trunk group.
• REMARKS = If customized branding is ordered, please provide # of calls and announcement holding time or # of simultaneous connections desired or # of announcement trunks desired.