CG-STUG-001 Issue 1.28-August 4, 2006

Basic Service Features

Directory Assistance Call Completion (DACC) Access will be offered to CLECs who also subscribe to Directory Assistance (DA) Access Service. DACC will allow a CLEC end-user's calls to BellSouth Directory Assistance to be automatically (without having to dial the number) completed after obtaining a directory listing number. Following the provisioning of the number from Directory Assistance, a standard announcement will advise the end-user of an option to have the call completed.

Basic Service Capabilities And Restrictions

All local and IntraLATA call completion attempts are routed over an intertoll trunk facility on direct groups or tandem routing to the terminating end office that serves the designated number. An Automatic Message Accounting (AMA) record that includes conversation time, originating, terminating number, and billing details is made for each call completion attempt. The record is in addition to the record made of the Directory Assistance transaction. CLECs that order DACC must also order Directory Assistance. DACC does not stand alone as a service. Directory Assistance Access may, however, be ordered without DACC.

DACC Access Service is available to CLECs subject to the following conditions:

• CLEC must subscribe to BellSouth Directory Assistance Service.
• CLEC must provide Automatic Number Identification (ANI).
• The requested listing must be a published number.
• The number retrieved from the database must be local or IntraLATA with respect to the end-user originating number.
• DACC Access Service is provided via mechanized means. No live Operator Assistance will be provided in conjunction with DACC at this time.
• End-users must indicate via keypad DUAL Tone Multi-Frequency (DTMF) input that they desire call completion.

The basic DACC Access Service offering does not include the following:

• Speech recognition
• Alternate Billing capability
• Access from Public Access Telephones
• Detail Billing
• InterLATA Call Completion
• Retry or sequence calling
• Live Operator Access after selecting Call Completion
• Access from Selective Class of Call Screened Line
• Access from Hotel/Motel or Cellular

Blocking

Blocking of DACC for CLEC end-users can be provided. The subscribing CLEC must provide updates to the blocking database to support this service. Currently DACC end-user blocking updates are submitted manually to BellSouth using the Selective Class Of Call Screening/Directory Assistance Call Completion form found in Appendix C of this guide.

Feature Interaction

N/A

The provisioning of DACC is done simultaneously with that of Directory Assistance Access Service.

BellSouth will make every effort possible to complete service requests by the CLEC customer desired due date. Facility availability and construction requirements impact our ability to always meet customer expectations. The stated interval is based upon average time for workload, facility availability, and construction requirements.

Project coordination is required.

To obtain a copy of the Access Service Ordering Guidelines (ASOG), published by ATIS, visit the ATIS Web site at: http://www.atis.org/atis/clc/obf/obfdocs.htm
OBF Document Catalog

Source of Information

Information is available through the Ordering Guidelines and Account Team.

Forms

Required forms include the ASR and Operator Services CLEC Questionnaire.

Availability Of Material

CLEC Training (contact the Advisory Team), BellSouth Interconnection Web site, and Ordering Guidelines are available. Ongoing updates will be made to all materials to accommodate CLEC needs and to address any enhancements to this service. Operator Services will be represented at all CLEC Training Conferences.

How To Order

Order through the ASR process (contact the assigned Account Team to complete the Operator Services Questionnaire)

ASR Ordering Requirements For DAC

TRUNK TYPE - DA WITH DACC - FACILITY-BASED

1. NC = SH-J
2. TRFTYP = DC
3. TTT = 2
4. OPS = N/A
5. SECLOC = BST TOPS TANDEM
6. BRAND = Y, C, or R. Y=Install, C=Change, R=Remove. When a C or Y is populated, the announcement must be populated in the ANNC field.
7. ANNC = Company Name to be used for branding recordings
8. EML = 6
9. TK SIG = OE. MOSS with Expanded Inband Signaling is standard. CLECs without this capability may use traditional operator services signaling. Please contact the assigned Account Team. Upgrades from traditional signaling to MOSS require building an entirely new trunk group.
10. D.NPA/NXX = Local Exchange Customer NPA/NXX
11. REMARKS = If customized branding is ordered, please provide the # of calls and announcement holding time or # of simultaneous connections desired or # of announcement trunks desired.