CG-STUG-001 Issue 1.28-August 4, 2006

CLEC TAFI is a rules-based, machine-to-machine interface that automates trouble receipt and screening functionality. TAFI is an application that guides its users through a series of questions and instructions to resolve or route Plain Old Telephone Service (POTS) customer service problems. These questions and instructions, called flows, trigger the collection of relevant data from the customer as well as from BellSouth's downstream applications/systems. TAFI processes the data to provide rapid, consistent, and efficient problem analysis and generates a recommendation for resolving the problem. Results from TAFI fall into one of three categories: resolved/closed, routed to the appropriate entity for resolution, or canceled.

With TAFI, the CLEC is restricted to accessing BellSouth records for its customers only.

For more information about TAFI, the CLEC should contact its Account Team representative/Local Contract Manager or review the Customer Guides section of the BellSouth Interconnection Services Web site at: http://www.interconnection.bellsouth.com/reference_library/guides/html/lens_tafi.html
Guide Index