CG-STUG-001 Issue 1.28-August 4, 2006

In general, Customer Service Records (CSRs) provide end-user account information. A CLEC cannot access any other CLEC's information that relates to the services provided its end-users.

The CLEC can obtain a BLS end-user's record in one of the following ways:

1. Submitting a Blanket Letter of Authorization (LOA) prior to a Firm Order Prior to submitting a firm order request for local service, the CLEC may provide BellSouth with an end-user LOA request for records. This form can be found in Appendix D of this guide.
2. Online Interface Account information for customers can be obtained online. Larger accounts can be provided electronically via a batch process.

BellSouth will provide CSR information to the CLEC via U.S. mail, fax, or electronic interface, provided the CLEC has submitted the appropriate Letter(s) of Authorization. BellSouth will provide the following Data Elements: Telephone Number or other means of identification, Listed Name, Listed Address, Directory Listing Information, Directory Delivery Information, Billing Name, Billing Address, Service Address, and Product and Service Information.

The CLEC agrees to compensate BellSouth for all BellSouth incurred expenditures associated with providing such information to the CLEC. The CLEC will adopt and adhere to the BellSouth guidelines associated with each method of providing end-user record information.