CG-STUG-001 Issue 1.28-August 4, 2006

CLEC course offerings are listed and described below. Check the BellSouth Interconnection Services Web site for current courses since offerings are subject to change. http://www.interconnection.bellsouth.com/reference_library/training/clec_class_info.html
Course Offerings

Course Description

CLEC Basic was created to meet the needs of anyone requiring fundamental knowledge of the CLEC/BellSouth relationship. Designed for CLECs who have established "Q" accounts, this course also addresses Pre-Ordering, Ordering, Provisioning, Billing, and Maintenance of BellSouth products and services. The provisioning process for resale services are also addressed.

As the cornerstone course of the CLEC training curriculum, CLEC Basic includes critical skills and knowledge necessary for success in the additional courses of the CLEC curriculum. This course is for those who issue orders and maintain CLEC orders within the BellSouth region. Accordingly, this is a prerequisite for the more specially focused courses in the CLEC training curriculum.

Target Population

• All personnel who need a working knowledge of the CLEC/BellSouth interface in the area of non-complex resale services
• CLEC employees involved in the daily activities of ordering, customer services/support, provisioning, and maintenance

Course Description

This 2-day course is a condensed version of the 5-day CLEC Basic course. In this course attendees are provided a very broad overview of BellSouth business procedures. The class focuses on how to read a Customer Service Record (CSR) and how to complete Local Service Request (LSR) forms. In addition, the course also provides guidance on using BellSouth's databases, reading BellSouth's tariffs, and navigating several user guides.

Completion of either this course or CLEC Basic is required before attending LENS and EDI courses.

Target Population

• Customer service representatives who will conduct order input activities
• Management or others who manage order processing

Prerequisites

An established Q Account

Course Description

This three-day course introduces the concept of Unbundled Network Elements (UNE) available from BellSouth. General descriptions of some of the more common UNEs are provided with instructions for ordering these services, as well as a brief description of the billing elements involved. The area of Maintenance and Repair is also covered in this course.

Target Population

• Personnel responsible for placing orders for UNEs
• Personnel involved in network planning, design, provisioning, and their managers

Prerequisites

None

Course Description

This three-day course introduces the concept of Unbundled Network Elements (UNE) in BellSouth focused on Data CLECs (DLECs). General descriptions of the UNEs related to DLECs are provided with instructions for ordering these services, both manually and electronically, as well as a brief description of the billing elements involved. The area of maintenance/repair is also covered in the course.

Target Population

• Personnel responsible for placing orders for UNEs
• Personnel involved in network planning, design, provisioning, and maintenance, and their managers

Prerequisites

CLEC Basic (CLEC 100), CLEC Basic Service Order (CLEC 110) or Customer Service Record Understanding (CLEC 310)

Course Description

This 3-day course provides information on BellSouth's voice and data communications products and services targeted at the Business market. Coverage of each product includes the service description, tariff reference, technical functionality, features, and service order procedures (including appropriate service order forms and an example of each complex order type).

Voice Products included are BellSouth's MultiServ/MultiServ Plus Service, Centrex, PBX Trunks, DID Service and Private Line Services.

Data Services reviewed are BellSouth's Synchronet, MegaLink, MegaLink Channel Service, Integrated Services Digital Network Services (ISDN - Basic Rate Interface and Primary Rate Interface), and Frame Relay Service.

Target Population

• Customer Service ordering personnel
• CLEC administrators

Prerequisites

CLEC Basic or CLEC Basic Service Ordering

Course Description

TAFI training provides students with an understanding of BellSouth's rules-based computer system for automated trouble receipt and screening of residence and business customer service problems with non-complex, Plain Old Telephone Service (POTS).

This two-day training class provides students with a high level of simulation and hands-on interaction with the TAFI training database. The lectures and hands-on exercises prepare students to effectively use TAFI for processing trouble reports and routing them for restoration. Upon completion of the course, CLEC students are expected to be able to effectively handle initial and subsequent trouble reports.

Significant sections of the CLEC TAFI End-User Guide are covered with students during the class to facilitate use of the document as a training text and operational reference. The course is designed to enable CLEC employees to return to their respective companies and facilitate TAFI training or use the TAFI system effectively to handle non-complex service repair calls from end-user customers.

Target Population

• CLEC maintenance administrators
• CLEC-appointed trainers, supervisors, or managers

Prerequisites

• Completion of CLEC Basic or CLEC Basic Service Ordering or experience in either provisioning or maintenance of local exchange service
• Commitment from sending company that trained resource will utilize acquired skills and knowledge immediately

Course Description

This three-day course is designed to acquaint attendees with LENS (Local Exchange Navigation System) and enable them to successfully demonstrate use of LENS in a live production mode. Functions covered in the class include Inquiry, Firm Order, Supplement Existing Request, Bulk Orders and View LSR/Order Information. The class is designed to allow students the opportunity to follow along with the instructor as LENS functions are demonstrated and then a series of exercises help attendees develop navigation skills to effectively master each function covered.

Target Population

• Order entry personnel
• Customer appointed trainers

Prerequisites

• CLEC Basic (CLEC 100) or CLEC Basic Service Ordering (CLEC 110) or current knowledge of how to issue LSRs in a CLEC provisioning environment.
• Typical PC skills

Course Description

The TAG training course provides information and instruction to CLEC programmers to prepare them to design and develop client applications for the BellSouth TAG gateway. The course provides detailed documentation and information concerning the standard interface (API) that TAG provides to CLECs for use in developing their TAG-related OSS infrastructures.

The course includes one day of classroom instruction followed by one day of hands-on programming in a PC environment. During classroom instruction, the students learn about the Pre-Ordering and Ordering processes available through TAG. These processes enable CLECs to exchange information about current and future retail service. Students also are provided with examples of the exchange of information through the TAG API necessary for CLECs to service their customers. During the hands-on portion of the class, students put this knowledge into practice as they examine and execute a prototype of a TAG client application using pre-built source code components provided to them by their instructor(s).

Target Population

System designers and programmers

Prerequisites

• C++ programming language
• Good understanding of the CLEC's business requirements

Course Description

This 2-day course provides customer service record information on BellSouth's voice and data communications products and services targeted at the Business market. Coverage of each product includes the service description, tariff reference, technical functionality, features, and USOC codes.

A CSR example of each product will be reviewed.

Voice Products included are BellSouth's MultiServ/MultiServ Plus Service, ESSX, Centrex, PBX Trunks, and DID Service.

Data Services reviewed are BellSouth's Synchronet, MegaLink, MegaLink Channel Service, Integrated Services Digital Network Services (ISDN - Basic Rate Interface and Primary Rate Interface), and Frame Relay Service.

Target Population

• Customer Service Ordering Personnel
• CLEC Administrators

Prerequisites

CLEC Basic or CLEC Basic Service Ordering

Course Description

This 2-day course introduces the concept of both Physical and Virtual Collocation in BellSouth. General descriptions of the collocation processes are provided with instructions for completing the applications, as well as a brief description of the billing elements involved. The areas of central office access, maintenance and repair are also covered in the course.

Target Population

• Personnel responsible for completing collocation applications
• Personnel involved in network planning, design, provisioning, and maintenance, and their managers

Prerequisites

None

Course Description

This 2-day course introduces the concept of Switched Port/Loop Combinations in BellSouth. General descriptions of the products are provided with instructions for ordering these services, as well as a brief description of the billing elements involved. The area of maintenance/repair is also covered in the course.

Products included

• 2 Wire Analog Port and Voice Grade Loop for Residence, Business and PBX
• DID 2-Wire Trunk Port and Voice Loop
• UNE-P Centrex
• 2-Wire ISDN/BRI Digital Loop & Port
• 4-Wire ISDN/PRI Digital Loop & Port
• Digital Direct Integration Termination Service - 4-Wire Digital Loop & Trunk Port
• 4-Wire Digital Loop with Channelization with Port

Target Population

• Personnel responsible for placing orders for switched combinations.
• Personnel involved in network planning, design, provisioning, and maintenance, and their managers.

Prerequisites

CLEC Basic (CLEC 100) or CLEC Basic Service Ordering (CLEC 110) and Customer Service Record Understanding or Complex Products Service Ordering (which includes the product architecture)

Course Description

This two-day course familiarizes students with the four tariffs used by BellSouth in today's telecommunications environment. The course encompasses overviews of the concepts and structure of the following tariffs:

• General Subscriber Services Tariffs (A Tariffs)
• State Private Line Tariffs (B Tariffs)
• State Access Tariffs
• Federal Communications Commission Tariffs (FCC No. 1)
• National Exchange Carrier Association No. 4

Target Population:

Employees of resellers responsible for ordering switched and private line services

Prerequisites:

None

Course Description

This 3-day course introduces students to the concepts of requesting local interconnection trunking from BellSouth. The curriculum includes overviews of the architecture of local interconnection trunking for call transport and termination, guidelines for using the ASR for ordering these specific types of services, and input of orders using CAFÉ. Students will be introduced to both manual and mechanized ordering environments. The Access Service Ordering Guide (ASOG) will be used as the primary reference document to teach students specific Access Service Request (ASR) forms and data element requirements for preparation of Access Service Requests.

Target Population

Employees of facility-based CLECs responsible for ordering Local Interconnection Trunking

Prerequisites

• CLEC Basic or CLEC Basic Ordering
• CLEC Unbundled Network Elements (UNEs) Overview

Course Description

This three day course introduces students to the concepts used in requesting Special and Switched Access Service from BellSouth. The curriculum includes overviews of the architecture of Special and Switched Access Service, as well as guidelines for using the Access Service Request (ASR) for ordering these services. Access Service Ordering Guide (ASOG) will be used as the primary reference document to teach students specific ASR forms and data element requirements for preparation of Access Service Requests.

Target Population

• Employees of Carriers responsible for ordering Special and Switched Access Service.
• Management or other personnel who manage Access Ordering Processes.

Prerequisites

None

Course Description

This two-day course is designed to acquaint attendees with Common Access Front End and enable them to successfully demonstrate use of this tool in a live production mode. The Common Access Front End User Guide is used as a reference tool throughout the class. Functions covered in class include Pre-Order Inquiry/Validation of end user address, CFA's, NC, NCI, SECNCI and Facility Availability as well as submitting supplements to make changes and/or canceling ASRs. Attendees will also successfully create an ASR template, submit an ASR using a template and create an ASR from a blank screen. In addition, attendees will view the status and details of an ASR that has been submitted, issue an update to a pending ASR and view reports.

Target Population

• Entry Personnel
• Customer Appointed Trainers

Prerequisites

• ASR 600: Access Service Ordering Guidelines (ASOG) for Basic Access Service Requests (ASR)
• CLEC 501: Access Service Request (ASR) Ordering Local Interconnection Trunking.