UG-BDRG-001 Issue 2-April, 2005

The Billing Dispute Resolution Guide is developed for all carriers procuring products and services from BellSouth. It is recommended that carriers initially read this guide from start to finish. However, the guide is structured in such a way to allow carriers the ability to easily navigate to sections without having to read all of the sections.

Users of this guide have a working knowledge of the following:

• The telecommunications industry
• The role that BellSouth plays as an incumbent local exchange company

Users of this guide have Internet connectivity and can launch, navigate, and print:

• Adobe Acrobat Portable Document Files (PDFs)
• HTML files