UG-BDRG-001 Issue 2-April, 2005

This guide contains information about submitting billing disputes to BellSouth. From the links provided, click on the topic of your choice.

Billing Dispute: Common Errors Overview

Failure to verify disputed information with the CLEC provisioning group

Inaccuracies or insufficient information on the Dispute Form

Inaccuracies in contract agreements

Failure to update PIU (Percent Interstate Usage), PLU (Percent Local Usage) and/or PLF (Percent Local Facility) with BellSouth

Submitting duplicate dispute claims for the same charge