CHAPTER 5.0 - Billing Adjustment Request (BAR) Form

5.4 Disputing Carrier Contact Section

The carrier disputing the charge populates the Disputing Carrier Contact Section. The fields in this section provide BellSouth with contact information for the carrier. This information is used by BellSouth to notify the carrier of the receipt of the dispute and to respond with the action taken regarding the dispute.

5.4.1 Field-by-Field instructions:

Click on the field links below for a detailed description of the fields presented in the Disputing Carrier Contact Section of the BAR, as well as the common errors and resolutions when populating the fields.

Field Number Field Name

16 Name

17 E-Mail

18 Telephone #

19 Fax #

20 Address

5.4.2 Name

Field Name Name

Field Number 16

Required Field No

Field Description Complete name of the person sending the dispute to BellSouth or a designated company contact.

Common Error(s) and Resolution for Field Error:
N/A

Explanation / Resolution:
N/A

5.4.3 E-Mail

Field Name E-Mail

Field Number 17

Required Field No

Field Description Complete e-mail address of the person/carrier or designated contact sending the dispute to BellSouth. This is the preferred form of transmittal, and will result in more timely communication.
Format: text@domain.com

Common Error(s) and Resolution for Field Error:
Entering an invalid e-mail address.

Explanation / Resolution:
BellSouth uses the e-mail address provided to send a response letting the carrier know when the dispute investigation is complete. Often, the carrier provides an incorrect e-mail is does not know a time frame around completion of the dispute process and submits another BAR form causing complications in the billing systems.

5.4.4 Telephone #

Field Name Telephone #

Field Number 18

Required Field No

Field Description Complete phone number of the person/carrier sending the dispute to BellSouth or a designated company contact number.

Common Error(s) and Resolution for Field Error:
Providing an invalid phone number.

Explanation / Resolution:
If an e-mail address is not sent, BellSouth will use the phone number to contact the carrier. If the phone number is invalid, BellSouth has no recourse for the disputed claim.

5.4.5 Fax #

Field Name Fax #

Field Number 19

Required Field No

Field Description Complete fax number of the person/carrier sending the dispute to BellSouth or a designated company contact number. This will be the same fax number that BellSouth will send the response to when the dispute investigation is complete, if an e-mail address is not provided.

Common Error(s) and Resolution for Field Error:
Providing an invalid fax number.

Explanation / Resolution:
If an e-mail address or phone number are not provided, BellSouth will use the fax number to contact the carrier. If the fax number is invalid, BellSouth has no recourse for the disputed claim.

5.4.6 Address

Field Name Address

Field Number 20

Required Field No

Field Description Complete postal or P.O. Box address of the person/carrier sending the dispute to BellSouth or a designated company contact. This will be the same address that BellSouth will send the response to when the dispute investigation is complete, if an e-mail address is not available.

Common Error(s) and Resolution for Field Error:
Providing an invalid or insufficient address.

Explanation / Resolution:
If an e-mail address is not provided, BellSouth will use the mailing address to contact the CLEC. If the address is invalid, BellSouth has no recourse for the disputed claim.

Field Number	Field Name
16	Name
17	E-Mail
18	Telephone #
19	Fax #
20	Address

Field Name	Name
Field Number	16
Required Field	No
Field Description	Complete name of the person sending the dispute to BellSouth or a designated company contact.
Common Error(s) and Resolution for Field	Error: N/A
Common Error(s) and Resolution for Field	Explanation / Resolution: N/A

Field Name	E-Mail
Field Number	17
Required Field	No
Field Description	Complete e-mail address of the person/carrier or designated contact sending the dispute to BellSouth. This is the preferred form of transmittal, and will result in more timely communication. Format: text@domain.com
Common Error(s) and Resolution for Field	Error: Entering an invalid e-mail address.
Common Error(s) and Resolution for Field	Explanation / Resolution: BellSouth uses the e-mail address provided to send a response letting the carrier know when the dispute investigation is complete. Often, the carrier provides an incorrect e-mail is does not know a time frame around completion of the dispute process and submits another BAR form causing complications in the billing systems.

Field Name	Telephone #
Field Number	18
Required Field	No
Field Description	Complete phone number of the person/carrier sending the dispute to BellSouth or a designated company contact number.
Common Error(s) and Resolution for Field	Error: Providing an invalid phone number.
Common Error(s) and Resolution for Field	Explanation / Resolution: If an e-mail address is not sent, BellSouth will use the phone number to contact the carrier. If the phone number is invalid, BellSouth has no recourse for the disputed claim.

Field Name	Fax #
Field Number	19
Required Field	No
Field Description	Complete fax number of the person/carrier sending the dispute to BellSouth or a designated company contact number. This will be the same fax number that BellSouth will send the response to when the dispute investigation is complete, if an e-mail address is not provided.
Common Error(s) and Resolution for Field	Error: Providing an invalid fax number.
Common Error(s) and Resolution for Field	Explanation / Resolution: If an e-mail address or phone number are not provided, BellSouth will use the fax number to contact the carrier. If the fax number is invalid, BellSouth has no recourse for the disputed claim.

Field Name	Address
Field Number	20
Required Field	No
Field Description	Complete postal or P.O. Box address of the person/carrier sending the dispute to BellSouth or a designated company contact. This will be the same address that BellSouth will send the response to when the dispute investigation is complete, if an e-mail address is not available.
Common Error(s) and Resolution for Field	Error: Providing an invalid or insufficient address.
Common Error(s) and Resolution for Field	Explanation / Resolution: If an e-mail address is not provided, BellSouth will use the mailing address to contact the CLEC. If the address is invalid, BellSouth has no recourse for the disputed claim.