CHAPTER 6.0 - Electronic Billing Adjustment Request (eBAR)

6.1 Electronic Billing Adjustment Request (eBAR) Overview

Disputes may be entered over the internet at the following site: http://apps.interconnection.bellsouth.com/eBAR/BAR.jspThe main eBar log in screen will appear:

Figure 4. eBar login Screen

Enter Billing (Q) Account number (format: NNN QNN NNNN)
Enter OCN (Operating Company Number - 4 characters)
Click on Submit button

If all entries match BellSouth records, the on-line BAR entry screen shown below will open. If not, user will be prompted to re-enter. Click on Retry button to enter correct information

Figure 5. eBAR initial entry error

The eBAR entry screen will open as shown below for user to input information about the dispute. Some fields will be pre-populated. Entries are required in all fields with a red asterisk.. Click here to go to the eBAR entry screen field descriptions

If any required fields are not populated, an error message will appear. Enter or correct the error and click Submit again. If all required fields have been entered adequately, this prompt will appear.

Figure 6. Successful dispute entry

Click OK and summary page will appear, which will include the BellSouth tracking number. This is the carrier's confirmation that the dispute has been entered into the BellSouth dispute tracking system. Click here to see the summary page