CHAPTER 7.0 - Wireless Usage Dispute Form

7.3 CLEC Contact Information

The carrier disputing the charge completes the CLEC Contact Information section. The fields in this section provide BellSouth with the information it needs regarding the CLEC placing the dispute.

Field Name Customer Name

Required Field Yes

Field Description Complete name of the Customer sending the claim.

Common Error(s) and Resolution for Field Error:
Entering a Customer Name that is either outdated or has not been updated in the BellSouth Billing Systems.

Explanation/Resolution:
If a customer name changes, BellSouth records must be updated. The customer should use the full Customer Name, without abbreviations, in order for BellSouth to successfully process the dispute.

7.3.3 Date

Field Name Date

Required Field Yes

Field Description The date the dispute is sent to BellSouth.

Field Format:
MM-DD-YYYY

Common Error(s) and Resolution for Field Error:
Entering the date in the incorrect format.

Explanation/Resolution:
BellSouth Billing systems for wireless process dates in the format MM-DD-YYYY. Verify that the date is correctly formatted before submitting the BAR.

7.3.4 Customer Contact

Field Name Customer Contact

Required Field Yes

Field Description Complete name of the person sending the dispute to BellSouth or a designated company contact.

Common Error(s) and Resolution for Field Error:
N/A

Explanation/Resolution:
N/A

7.3.5 Telephone #

Field Name Telephone #

Required Field Yes

Field Description Complete phone number of the person/carrier sending the dispute to BellSouth or a designated company contact number.

Common Error(s) and Resolution for Field Error:
Providing an invalid phone number.

Explanation/Resolution:
If an e-mail address is not sent, BellSouth will use the phone number to contact the carrier. If the phone number is invalid, BellSouth has no recourse for the disputed claim.

7.3.6 Fax #

Field Name Fax #

Required Field ...

Field Description Complete fax number of the person/carrier sending the dispute to BellSouth or a designated company contact number. This will be the same fax number that BellSouth will send the response to when the dispute investigation is complete, if an e-mail address is not provided.

Common Error(s) and Resolution for Field Error:
Providing an invalid fax number

Explanation/Resolution:
If an e-mail address or phone number are not provided, BellSouth will use the fax number to contact the carrier. If the fax number is invalid, BellSouth has no recourse for the disputed claim.

7.3 CLEC Contact Information

7.3.1 Fields

7.3.2 Customer Name

7.3.3 Date

7.3.4 Customer Contact

7.3.5 Telephone #

7.3.6 Fax #

Field Name	Customer Name
Required Field	Yes
Field Description	Complete name of the Customer sending the claim.
Common Error(s) and Resolution for Field	Error: Entering a Customer Name that is either outdated or has not been updated in the BellSouth Billing Systems.
Common Error(s) and Resolution for Field	Explanation/Resolution: If a customer name changes, BellSouth records must be updated. The customer should use the full Customer Name, without abbreviations, in order for BellSouth to successfully process the dispute.

Field Name	Date
Required Field	Yes
Field Description	The date the dispute is sent to BellSouth.
Field Description	Field Format: MM-DD-YYYY
Common Error(s) and Resolution for Field	Error: Entering the date in the incorrect format.
Common Error(s) and Resolution for Field	Explanation/Resolution: BellSouth Billing systems for wireless process dates in the format MM-DD-YYYY. Verify that the date is correctly formatted before submitting the BAR.

Field Name	Customer Contact
Required Field	Yes
Field Description	Complete name of the person sending the dispute to BellSouth or a designated company contact.
Common Error(s) and Resolution for Field	Error: N/A
Common Error(s) and Resolution for Field	Explanation/Resolution: N/A

Field Name	Telephone #
Required Field	Yes
Field Description	Complete phone number of the person/carrier sending the dispute to BellSouth or a designated company contact number.
Common Error(s) and Resolution for Field	Error: Providing an invalid phone number.
Common Error(s) and Resolution for Field	Explanation/Resolution: If an e-mail address is not sent, BellSouth will use the phone number to contact the carrier. If the phone number is invalid, BellSouth has no recourse for the disputed claim.

Field Name	Fax #
Required Field	...
Field Description	Complete fax number of the person/carrier sending the dispute to BellSouth or a designated company contact number. This will be the same fax number that BellSouth will send the response to when the dispute investigation is complete, if an e-mail address is not provided.
Common Error(s) and Resolution for Field	Error: Providing an invalid fax number
Common Error(s) and Resolution for Field	Explanation/Resolution: If an e-mail address or phone number are not provided, BellSouth will use the fax number to contact the carrier. If the fax number is invalid, BellSouth has no recourse for the disputed claim.