CHAPTER 7.0 - Wireless Usage Dispute Form

7.4 Dispute Details

The carrier disputing the charge completes the Dispute Details section. The fields in this section provide BellSouth with the information it needs to process the claim.

7.4.1 Billing Account/Club Number

Field Name Billing Account/Club Number

Required Field Yes

Field Description The Billing Account or Club Number on the bill of the dispute in question.

Common Error(s) and Resolution for Field Error:
Providing an invalid Billing Account / Club Number.

Explanation/Resolution:
BellSouth uses the Billing Account/Club Number to gain access to the bill in question. The carrier should verify that the number entered is correct.

7.4.2 Earning Number

Field Name Earning Number

Required Field Yes

Field Description The Earning Number on the bill for the dispute in question.

Common Error(s) and Resolution for Field Error:
Providing an invalid Earning Number.

Explanation/Resolution:
The Earning Number is used during the analysis of the bill. The carrier should verify that the Earning Number entered is valid.

7.4.3 Bill Date

Field Name Bill Date

Required Field Yes

Field Description Bill Date on the bill for the dispute in question.

Format: MM-DD-YYYY

Common Error(s) and Resolution for Field Error:
Entering the date in the incorrect format.

Explanation/Resolution:
BellSouth Billing systems for wireless process dates in the format MM-DD-YYYY. Verify that the date is correctly formatted before submitting the BAR.

7.4.4 Dispute Type

Field Name Dispute Type

Required Field BellSouth Provided Field

Field Description The types of wireless dispute types.

Common Error(s) and Resolution for Field Error:
N/A

Explanation/Resolution:
N/A

7.4.5 $ Amount

Field Name $ Amount

Required Field Yes

Field Description Amount disputed in U.S. Dollars.

Format: $1,234.56

Common Error(s) and Resolution for Field Error:
N/A

Explanation/Resolution:
N/A

7.4.6 Page #

Field Name Page #

Required Field Yes

Field Description Page Number where the dispute appears on the bill.

Common Error(s) and Resolution for Field Error:
N/A

Explanation/Resolution:
N/A

7.4.7 Item #

Field Name Item #

Required Field Yes

Field Description The item number being disputed.

Common Error(s) and Resolution for Field Error:
Entering an incorrect or invalid item number.

Explanation/Resolution:
The carrier should verify that the item number they enter is consistent with the item number on the bill for the item being disputed.

Field Name	Billing Account/Club Number
Required Field	Yes
Field Description	The Billing Account or Club Number on the bill of the dispute in question.
Common Error(s) and Resolution for Field	Error: Providing an invalid Billing Account / Club Number.
Common Error(s) and Resolution for Field	Explanation/Resolution: BellSouth uses the Billing Account/Club Number to gain access to the bill in question. The carrier should verify that the number entered is correct.

Field Name	Earning Number
Required Field	Yes
Field Description	The Earning Number on the bill for the dispute in question.
Common Error(s) and Resolution for Field	Error: Providing an invalid Earning Number.
Common Error(s) and Resolution for Field	Explanation/Resolution: The Earning Number is used during the analysis of the bill. The carrier should verify that the Earning Number entered is valid.

Field Name	Bill Date
Required Field	Yes
Field Description	Bill Date on the bill for the dispute in question.
Field Description	Format: MM-DD-YYYY
Common Error(s) and Resolution for Field	Error: Entering the date in the incorrect format.
Common Error(s) and Resolution for Field	Explanation/Resolution: BellSouth Billing systems for wireless process dates in the format MM-DD-YYYY. Verify that the date is correctly formatted before submitting the BAR.

Field Name	Dispute Type
Required Field	BellSouth Provided Field
Field Description	The types of wireless dispute types.
Common Error(s) and Resolution for Field	Error: N/A
Common Error(s) and Resolution for Field	Explanation/Resolution: N/A

Field Name	$ Amount
Required Field	Yes
Field Description	Amount disputed in U.S. Dollars.
Field Description	Format: $1,234.56
Common Error(s) and Resolution for Field	Error: N/A
Common Error(s) and Resolution for Field	Explanation/Resolution: N/A

Field Name	Page #
Required Field	Yes
Field Description	Page Number where the dispute appears on the bill.
Common Error(s) and Resolution for Field	Error: N/A
Common Error(s) and Resolution for Field	Explanation/Resolution: N/A

Field Name	Item #
Required Field	Yes
Field Description	The item number being disputed.
Common Error(s) and Resolution for Field	Error: Entering an incorrect or invalid item number.
Common Error(s) and Resolution for Field	Explanation/Resolution: The carrier should verify that the item number they enter is consistent with the item number on the bill for the item being disputed.