UG-BDRG-001 Issue 2-April, 2005

BellSouth is responsible for completing the BST Resolution section. After comparing the dispute claim against its records, BellSouth makes a decision to accept or deny the claim. This section provides the carrier with information regarding the decision.

The links below provide additional information on the fields contained within the BST Resolution section of the Wireless Usage Dispute Form.

Date Resolved

Processed By

(Area Code) Telephone Number

Credit $

Debit $

Amount of Adjustment $

Sustained

Other

Remarks

Field Name	Date Resolved
Required Field	Yes
Field Description	The date the dispute was resolved.
	Format: MM-DD-YYYY

Field Name	Processed By
Required Field	Yes
Field Description	The name of the BellSouth service representative who processed the dispute.

Field Name	(Area Code) Telephone Number
Required Field	Yes
Field Description	The telephone number of the service representative who processed the dispute.

Field Name	Credit $
Required Field	No
Field Description	Amount of the credit in U.S. Dollars
	Format: $1,234.56

Field Name	Debit $
Required Field	No
Field Description	Amount of the debit in U.S. Dollars
	Format: $1,234.56

Field Name	Amount of Adjustment $
Required Field	Yes
Field Description	Amount of the Adjustment in U.S. Dollars
	Format: $1,234.56
	If no adjustment is to be made, then $0.00 will appear in this field.

Field Name	Sustained
Required Field	No
Field Description	A description will be given as to why the bill is sustained, meaning no adjustment was made to the bill based on the dispute.

Field Name	Other
Required Field	No
Field Description	Additional comments on the adjustment, made by the service representative will appear in this field.

Field Name	Remarks
Required Field	No
Field Description	Any remarks the service representative has with regard to the claim will appear in this field.