UG-BDRG-001 Issue 2-April, 2005

Introduction / Revision History

The Billing Dispute Resolution Guide provides readers with information about the following:

• The process for filing a billing dispute with BellSouth
• The most frequently submitted types of billing disputes received by BellSouth.
• Recommendations to carriers on the appropriate steps to prevent errors.
• The process and procedures for correctly entering information into the Billing Request Adjustment (BAR) form.
• The process for submitting disputes electronically over the Internet.
• The process and procedures for correctly entering information into the Wireless Usage Dispute Form.

This guide allows carriers to quickly understand the process around submitting a bill dispute, the general types of disputes submitted, and the steps to take before one submits a dispute. The appropriate billing dispute forms are included, and detailed instructions are provided for completing these forms.

Inclusion of EBAR information

Table A. Revision History