CG-IEIK-001 Issue 4-August 1, 2005

When To Prepare The AVR

• The ICO receives the E911 MSAG Ledger from the county / city / parish and investigates the change.font=symbol charset=fontspecific code=174 descr='[rArr]' If the ICO agrees with the change, the Ledger is Faxed or mailed to INTRADO for input.font=symbol charset=fontspecific code=174 descr='[rArr]' If the ICO does not agree with the change, the ICO must FAX an AVR to the county / city / parish.
• The ICO subscriber accounts are updated into the database. The updates that reject due to invalid street information will appear as errors which must be resolved. If investigation reveals the need for an MSAG update, the ICO forwards an AVR to the E911 customer for investigation.
• An AVR should be issued to address discrepancies on E911 Inquiries.
• Telephone contact with the E911 customer and / or subscriber may be necessary to resolve the discrepancies.

How To Administer The AVR

It is recommended that the following procedures be followed when administering AVRs to the county/city/parish.

• An AVR should be handled via telephone when there is working telephone service at the address in question. Every effort must be made to resolve the discrepancy as quickly as possible.
• Attach an AVR Cover Letter to multiple AVRs.
• Maintain an AVR Log and follow-up on outstanding AVRs every two (2) weeks.
• Send a follow-up letter if a response is not received within two (2) weeks.
• Make a telephone call if response is not received within two (2) weeks after follow-up letter is sent.
• Escalate, through appropriate channels, the outstanding AVRs after all the previous efforts have failed in resolving AVRs.