CG-IEIK-001 Issue 4-August 1, 2005

E911 is a critical emergency service. Therefore, any address condition that interferes with a caller reaching the appropriate PSAP, and having an accurate display, must be corrected as quickly as possible. For this reason, the E911 Inquiry Form has been developed as a tool for the PSAP attendants to use in reporting address problems encountered with the E911 system.

Inquiry Forms will be forwarded from the county / city / parish to the appropriate telephone company. The inquiry form should be logged. An inquiry log form and instructions are provided in this tab. Once the inquiry has been handled, it should be returned to the county.

The E911 Inquiry Form is divided into five (5) sections. (sample on the following page):

• GENERAL: information relating to the PSAP attendant preparing the form
• DATABASE: problems to report via the inquiry form to the Database Groups
• REPAIR: problems to report via telephone to repair
• COMMENTS: input of additional pertinent information
• ACTION: response section

Figure 17. E911 Inquiry