CG-IEIK-001 Issue 4-August 1, 2005

Serialization of Inquiry
If the City / County / Parish does not serialize the inquiries they should be serialized upon receipt. This serialization should be formatted as follows:

year (2 digit) - serial number (3 digits)
example: 98-001

Date and Stamp Inquiry
Upon receipt, all Inquiries should be dated and stamped and then separated by "Reason for Inquiry".

Original Copy
The Resolution Copy (Part 1) and File Copy (Part 2) of the Inquiry should go to the responsible group for investigation. The 3rd copy (Customer Copy) is retained by the City / County / Parish. Inquiries that involve the "Database Reason For Inquiry" Section are sent to the ICO E911 database group. If the "Repair Reason for Inquiry" Section is used, the inquiry should be sent to the appropriate Repair Bureau.

Telcos Return All Inquiries to City / County / Parish
The Resolution Copy of the Inquiries researched and corrected by the appropriate Telco will be forwarded to the City / County / Parish. (ICO responds to the City / County / Parish for Inquiries they investigate.) The appropriate Telco will be responsible for returning all originals with disposition completed in the "For Telco Use Only" field to the City / County / Parish.

Note:
Inquiry forms are provided to the county / city / parish by INTRADO.