CHAPTER 9.0 - MSAG Ledgers

9.2 E911 MSAG Ledger

The following steps explain the exchange of the E911 MSAG Ledger between the City / County / Parish and INTRADO / ICO. Examples of the forms and details for their completion will be shown later in this tab.

9.2.1 City / County / Parish Prepares E911 MSAG Ledger

City / County / Parish Prepares E911 MSAG Ledger:

Completes the Ledger with appropriate data.
Logs each ledger to be submitted in a log book, assigns and records the serial number and the address.
Prepares the cover letter to be attached to the ledgers when submitted.
Removes the customer copy of the ledger and retains.
FAX or mail the ledger(s) and the cover letter.

9.2.2 ICO Receives E911 MSAG Ledgers From City / County / Parish

When the E911 MSAG Ledger is received, the ICO will:

Log the receipt of the ledgers in the logbook.
Acknowledge the receipt of the ledgers from the E911 Customer by completing the bottom portion of the cover letter and returning it.
Any discrepancies in the ledgers received, versus serial numbers recorded on the cover letter, will be noted on the returned copy of the cover letter. The E911 customer will investigate and determine the cause of the discrepancies.
Investigate the ledger information (within two days) to ensure accuracy for subsequent service order activity. Include the exchange and complete the bottom of the ledger. When the street runs through another telephone company serving area, provide exact ranges served.
- Discrepancies in the street information that cannot be resolved by telephone will be referred to the E911 customer on the AVR Verification Form. This form is explained in another section of this document.
- If an agreement necessitates a change to the ledger, the AVR Verification will provide authorization for the change, and it will not be necessary for the City / County / Parish to send a new ledger.
- After approval, FAX or mail the original E911 MSAG Ledger and AVR to INTRADO (if appropriate) to update the E911 database.

9.2.3 ICO Receives E911 MSAG Ledgers From INTRADO

When the E911 MSAG Ledger is received from INTRADO, the ICO will:

Log the receipt of the ledgers in the logbook.
Review the ledger information to ensure accuracy for subsequent service order activity
- Discrepancies in the street information that cannot be resolved by telephone will be referred to the E911 customer on the AVR Verification Form. This form is explained in another section of this document.
- If an agreement necessitates a change to the ledger, the AVR Verification will provide authorization for the change, and it will not be necessary for the City / County / Parish to send a new ledger.
- After approval, FAX or mail the original E911 MSAG Ledger and AVR to INTRADO (if appropriate) to update the E911 database.
File the copy of the completed ledger.

9.2.4 Example of E911 MSAG Ledger

An example of the E911 MSAG Ledger is shown on below, along with instructions for its preparation.

Note:
INTRADO is responsible for providing E911 MSAG Ledger forms to county / city / parish.

Figure 6. E911 MSAG Ledger

Instructions: The City / County / Parish completes the E911 MSAG Ledger as follows:

Fields Identified:

Table H. MSAG Ledger Instructions

FIELD	EXPLANATION
1. DATE:	Enter the date the form is prepared
2. CITY / COUNTY / PARISH:	Enter the name of E911 customer.
3. SERIAL NUMBER:	Enter the serial number to be assigned in numerical order.
4. TELEPHONE COMPANY NAME:	Enter the name of the telephone company serving the area covered by the ledger.
5. AUTHORIZED BY:	Enter your name.
6. PURPOSE OF LEDGER:	Enter a check in the appropriate box to INSERT, CHANGE or DELETE.
7. COMMENTS:	Enter any information necessary to explain.
8. EXISTING MSAG ENTRY:	Enter only current MSAG information that is being changed or deleted.
9. DIRECTIONAL:	Enter the directional indicator, N, S, E, W, NE, NW, SE or SW. If no directional, leave blank.
10. STREET NAME:	Enter the name of the street including the standard thoroughfare designation (ST, AV, etc.)
11. STATE:	Enter the standard abbreviation for the state.
12. LOW RANGE:	Enter the lowest number in the street address range. If unnumbered, enter a line.
13. HIGH RANGE:	Enter the highest number in the street address range. If there is only one numbered address in the range, the low number will equal the high number. If the range is unnumbered, enter a line.
14. O/E/B:	This describes the range. O = Only odd numbers in the range; E=Only even numbers in the range. B=Both odd and even numbers in the range O = Only odd numbers in the range;
15. COMMUNITY:	The name of the community in which the street and range exist. In Southern Bell territory, this means incorporated city names and postal areas that have rural route delivery only.
16. ESN:	Emergency Service Number.
17. EXCHANGE:	Entered by the ICO / INTRADO, when appropriate. This data represents the code for the local exchange office which services the street address.
18. DESIRED MSAG ENTRY:	Enter the new MSAG information. (See #8 for field explanations.)
19. FOR INTRADO USE:	Applicable to INTRADO only.
20. RECEIVED:	Enter the date the ledger is received from the City/County/Parish.
21. INPUT TO MSAG:	Enter the date the ledger information is entered into the MSAG.
22. INPUT TO PREMIS:	Applicable to INTRADO only.
23. REFERRED TO ICO (I.A.):	Enter the date the information was referred to the ICO, if appropriate.
24. RETURNED TO CITY / COUNTY/PARISH (I.A.):	Enter the date the ledger was returned to the City / County / Parish E911 customer if appropriate.
25. CLERK'S INITIALS:	Enter the clerk's initials who handled the ledger.
26. FOR ICO USE:
27. RECEIVED:	The ICO will enter the date the ledger is received.
28. REFERRED TO INTRADO:	The ICO will enter the date the ledger was referred to INTRADO for input.
29. CLERK'S INITIALS:	The ICO clerk who handles the ledger will enter his/her initials here.

9.2.5 E911 MSAG Ledger Log

The E911 MSAG Ledger Log is used by the ICO and the E911 customer to document the status of outstanding MSAG ledgers. An example of the form and instructions for completing it follows:

Figure 7. E911 MSAG Ledger Log

Fields Identified:

FIELD EXPLANATION

1. LEDGER NUMBER: Enter the appropriate serial number.

2. ADDRESS (RANGE, STREET): Enter the address as shown on the ledger.

3. COVER LETTER SENT / RECEIVED: ICO: Enter the date the letter is received and when the letter is sent back noting all ledgers enclosed (or discrepancies).

City / County / Parish: Enter the date the letter is sent to INTRADO and when the letter is received back, noting all ledgers enclosed (or discrepancies).

4. LEDGER REFERRED TO INTRADO: ICO: Enter the date when ledger was referred to INTRADO for update to the MSAG.

5. AVR (If appropriate): ICO: Enter the date the AVR was sent for resolution and when returned.

City / County / Parish: Enter the date the AVR is received for resolution and when returned to the ICO with resolutions.

6. REMARKS: Use as needed.

9.2.6 E911 MSAG Ledger Cover Letter

The E911 MSAG Ledger Cover Letter is included with all ledgers sent to INTRADO from the ICO. A copy of the cover letter is shown below:

Figure 8. E911 MSAG Ledger Cover Letter

Field Descriptions:

1. TO: The ICO enters the INTRADO contact's name and address.

2. FROM:

**************************COMPLETED BY ICO***********************

3. LEDGER SERIAL NUMBERS: The ICO will enter the serial numbers of the MSAG ledgers being forwarded to INTRADO.

4. APPROVED BY: The ICO will sign and enter the date.

**************************COMPLETED BY INTRADO*********************

5. SERIAL NUMBERS RECEIVED: INTRADO will enter the serial numbers of the ledgers received from the ICO.

6. DISCREPANCIES: INTRADO will note any discrepancies in the number of ledgers.

7. DISCUSSED WITH ICO: INTRADO will enter the date the discrepancies are discussed with the ICO.

9.2.7 Forms

Blank forms are provided to be reproduced locally as needed.

E911 MSAG Ledger Log
E911 MSAG Ledger Cover Letter