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Introduction / Revision History
• Purpose
Version Information

1. Overview
   1.1 Definition of E911
   1.2 PSAP Display
   1.3 Databases Required to Support E911
   1.4 Master Street Address Guide (MSAG)
   1.5 Telephone Number (TN) Database
   1.6 Network Information
   1.7 E911 Call Flow
   1.8 E911 System Overview Diagram
   1.9 Nena Company ID
   1.10 NENA Company ID Registration Service
   1.11 Voice over Internet Protocol (VoIP)
   
Glossary
2.1 Definitions

ICO Conversion Implementation Schedule
3.1 Overview
3.2 Implementation Schedule
3.3 Implementation Schedule Form

Mapping and ESN Assignment
4.1 Overview
4.2 ESN Mapping Procedures
4.3 Assignment of ESNs
4.4 Street Data Requiring Special Handling
4.5 Overlapping Ranges to be Assigned to Different ESNS
4.6 Duplicate Street Names to be Assigned to Different ESNs
4.7 Unnumbered Streets Crossing ESN Boundaries
4.8 Unnumbered Ranges Spanning County/ City / Parish Boundaries
4.9 Unnamed Streets

Interim Master Street Address Guide (IMSAG)
5.1 Overview
5.2 Interim MSAG (IMSAG) Printout
5.3 TN / MSAG Compare Process
5.4 Sample Interim MSAG Report
5.5 Results Report
5.6 Explanation of Error Codes
5.7 TN / MSAG Error Report

Master Street Address Guide (MSAG)
6.1 Overview
6.2 ICO MSAG Notification Form
6.3 MSAG Load Tape Specifications
6.4 Tape Labeling
6.5 MSAG Tape Layout
6.6 Standard Thoroughfare Designations / Directionals
6.7 MSAG Print
6.8 MSAG on Floppy Disc

TN Database Conversion and Updates
7.1 ICO Responsibility for TN Database Conversion
7.2 County / City / Parish Responsibility for TN Database Conversion
7.3 ICO Ongoing Database Maintenance Responsibilities
7.4 County / City / Parish Ongoing Database Maintenance Responsibilities
7.5 ICO NXX Notification Form
7.6 Instructions for Completing the NXX Notification Form
7.7 TN Database Conversion
7.8 TN Database Maintenance
7.9 Connect Mailbox
7.10 Address Formatting for TN Initial Load and TN Daily Updates
7.11 Standard Location Designations
7.12 TN Conversion Tape Load Specifications
7.13 TN Conversion Load / Daily Updates Header and Trailer (512 Format)
7.14 Independent Company Number Services (ICONS)
7.15 Exhibit of ICO Form
7.16 Standard Thoroughfare Designations / Directionals

Call Through Testing
8.1 Purpose of Call Through Testing

MSAG Ledgers
9.1 Overview
9.2 E911 MSAG Ledger

Address Verification Request (AVR)
10.1 Overview
10.2 Address Verification Request (AVR)
10.3 AVR Procedures
10.4 AVR Log
10.5 AVR Cover Letter
10.6 AVR Follow-up Letter and Telephone Call(s)
10.7 Forms

PSAP Inquiries
11.1 Overview
11.2 Inquiry Flow
11.3 Investigation Procedures

Error Resolution
12.1 Overview
12.2 Faxed Error Delivery
12.3 Clean-Up Record
12.4 Electronic Error Delivery
12.5 Correcting Errors Via Fax
12.6 Correcting Errors Electronically
12.7 Error Codes and Error Descriptions
12.8 Manual TN Maintenance Form
12.9 Directions for Correcting Errors Electronically
12.10 Compiled Error Report
12.11 No Record Found (NRF) Conditions
12.12 NRF Report Layout
12.13 NRF Investigation

Special Service Offerings
13.1 Foreign Exchange Service
13.2 Foreign Central Office
13.3 Four Party Lines
13.4 Dual Service

Local Number Portability (LNP)
14.1 Overview
14.2 LNP Reports
14.3 LNP Error Codes and Corrective Action

Reconciliation
15.1 Overview
15.2 Notification and Scheduling
15.3 Responsibility

Appendix A. BellSouth Landline E9-1-1/SS7 Interconnection Guide