Billing Dispute Resolution Guide

Billing Dispute Resolution Guide

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Table of Contents
Revision History
Purpose
Audience
Introduction
Billing Dispute: Common Errors
Billing Adjustment Request (BAR) Form
Wireless Usage Dispute Form
Conclusion
Appendix - Billing And Collection Contact & Escalation Matrix
Appendix - Mass Disputes
Appendix - Acronym List
Appendix - Billing And Collection Contact & Escalation Matrix
 

The link below provides a spreadsheet with a complete list of BellSouth Interconnection Billing & Collections contacts. This list should be used to identify the correct Billing Dispute Center to send billing disputes to BellSouth. The file contains e-mail, and postal address information for sending disputes to the appropriate center based on service type as identified on the Billing Adjustment Request (BAR) Form.  The file also contains escalation contacts for each center by service type.

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Last Updated: 2002-11-01