BellSouth Access Online Ordering Process Flow Overview
Understand the order flow and processes behind placing an Access order with BellSouth. Review background information to better understand the tutorial modules.

Module 1: Access Online Ordering Tutorial Tour
Take a tour of the tutorial to better understand its purpose and use. The tour also provides an overview of the Common Access Front End (CAFE) system.

Module 2: CAFE Pre-Order Inquiries
Perform NC/NCI/SECNCI, CFA, Address, and Facility Availability pre-order validations.

Module 3: CAFE Templates
Create, edit, and delete templates for submitting Access Service Requests (ASRs). Create an ASR from a template.

Module 4: CAFE Firm Orders
Create and submit an ASR from a blank set of forms.

Module 5: CAFE Saved/Partial ASRs
Save an ASR, retrieve a partial ASR, edit a saved ASR, and delete a saved ASR.

Module 6: Update/Supplement an ASR in CAFE
Cancel an ASR, change the Desired Due Date for an ASR, and Update the order information on an ASR.

Module 7: View ASR/ASR Feedback/View Supplement History in CAFE
View an existing ASR. View the feedback for a submitted ASR. View the supplement history associated with an ASR.

Module 8: Generate Reports in CAFE
Create and download a report based on user specified criteria. Reports return lists of ASRs meeting those user specified criteria, such as a certain Status or Request Type.

Module 9: CAFE ASR/DLR Search
Perform Quick Searches and Direct Searches to view ASRs and Design Layout Records (DLRs). View ASR and DLR response information.

Module 10: PIC
Perform a PIC Inquiry or a PIC Change Order on a particular telephone number(s).

Module 11: CAFE User Administration
Change Password, view CAFE release notes, view Frequently Asked Questions (FAQs) and provide online feedback regarding the CAFE system.

Module 12: Reciprocal Trunking
Submitting reciprocal trunking information.