Scenario: You need to perform activities on an unbundled loop and the end user does not need to keep their original telephone number(s). The activities possible with Type A Loops are New Installation, Conversion - New, Disconnect, Change, Partial Mirgration - Initial, and Partial Migration - Subsequent.

1. From the Main Menu, click "Firm Orders".

The Firm Order Menu screen is displayed.

2. From the "Request Type" drop down, select "Type A (Loop) - AB".

3. Populate the required fields, including "Telephone Account Number". Required fields are shown in red.

4. Click "Continue".

The Address Validation screen is returns with "Completed Successfully" displayed at the top in green.

If the validation fails and a match cannot be found, a message displays in red at the top of the screen explaining the problem. LENS will return details as to what information is needed to identify an address match. Use this information found in the section above the Validate Address section to determine the information/changes needed to complete the validation successfully.

5. Click "Continue to Loop Options".

The Loop Options screen is displayed.

6. Populate the required fields.

7. Click "Continue to Loop Details".

The Loop Details screen is displayed.

"Add New Loop" and "Remove Selected Loop" hyperlinks allow you to increase or decrease the number of loops selected.

8. To identify which loop you are defining, click on the loop at the left.

9. Populate the required fields.

10. To apply details to the one loop selected, click "Apply to this Loop Only".

OR

To apply details to all non-configured loop, click "Apply to ALL Loops Not yet Configured".

OR

To apply details to more than one particular loop, check the box next to each loop you want to configure and click "Apply to Selected Loops".

The Loop Details screen returns with configured/completed loops checked in red.

11. When the last loop is configured, click "Continue Creating LSR".

The Calculate Due Date screen is displayed.

12. If the Calculated Due Date is not desirable, type a new date in the "Desired Due Date" field.

13. Click "Re-calculate Due Date"

14. In the "Appointment Time" field, type an appointment time interval, if desired. Populating the "Appointment Time" field may trigger related charges.

15. When the LSR is complete and accurate, click "Submit LSR".

If your LSR is complete and accurate you will receive an Acknowledgement. If you do not receive an Acknowledgement, you may have entered a duplicate PON or made a fatal LSR error.

If the PON is a duplicate, LENS will prompt you to provide a different PON and resubmit the LSR.

If an error exists in your LSR, LENS displays the Error List Page:

• To review the error, click the corresponding link.
  
• After correcting the error, click "Return to Error List Page".
  
• Click "Resubmit LSR.

Note:

If you are ordering xDSL (ADSL, HDSL), UCL, UVL, or UDL services, perform a Loop Makeup Inquiry to determine if the loop can support the service. Submit a reservation request and record the Reservation ID to populate that field on the Loop Options screen.