Scenario: You want to edit a directory listing for a CLEC-owned account or create/edit a directory listing for ported out number account with a Basic Class of Service of LNPRL or LNPBL.

1. From the Main Menu, click "Firm Orders".

The Firm Order menu screen is displayed.

2. From the "Request Type" drop down, select "Directory Listings and Assistance - JB".

3. Populate the required fields, including "Telephone Account Number". Required fields are shown in red.

4. Click "Continue".

The Directory Listings and Assistance, End User Service Address Information screen is displayed.

5. Populate the required fields.

6. Click "Continue".

The Directory Listing Details screen is displayed.

7. Populate the fields in each section, as applicable.

8. Click "Continue".

If the "Listing Activity" field is populated with "New Listing" or "Change", a message appears reminding you to type the Listed Name and Address exactly as they should appear in the Directory.

9. To edit your entries, click "Cancel". Once the entries are exactly correct, click "OK".

The Directory Listing Details, continued screen is displayed.

10. Populate the fields in each section, as applicable.

11. Click "Continue".

The Directory Listing Summary screen is displayed.

12. Populate the fields in the Submitted Listing Information section.

• To Edit the listing:
  
  • Click the Directory Listing Number.
    
  • Change the information as needed when the Directory Listing Details screen appears.
    
  • Click "Continue" until you return to the Directory Listing Summary screen.
    
• To Delete the listing:
  
  • Click the "Select to Delete" checkbox for the listing.
    
  • Click "Delete Selected Listings"
    
• To Add Another Listing:
  
  • Click "Add a New Listing Request".
    
  • Repeat the Directory Listing process when the Directory Listing Details screen appears.
    

13. When the listing is complete, click "Continue".

The Calculate Due Date screen is displayed.

14. If the Calculated Due Date is not desirable, type a new date in the "Desired Due Date" field.

15. Click "Recalculate Due Date".

16. Populate the required fields.

17. To view or edit LSR-related information, click on any of the toolbar links at the bottom of the screen.

18. When your LSR is complete and accurate, click "Submit LSR".

If your LSR is complete and accurate you will receive an Acknowledgement. If you do not receive an Acknowledgement, you may have entered a duplicate PON or made a fatal LSR error.

If the PON is a duplicate, LENS will prompt you to provide a different PON and resubmit the LSR.

If an error exists in your LSR, LENS displays the Error List Page:

• To review the error, click the corresponding link.
  
• After correcting the error, click "Return to Error List Page".
  
• Click "Resubmit LSR.