Scenario: You need to convert an account to another carrier and do not need to make any changes to the account.

1. From the Main Menu, click "Firm Orders".

The Firm Order Menu is displayed.

2. From the "Request Type" drop down, select "Resale (Non-Complex) - EB.

3. From the "Activity Type" drop down, select "Conversion (As Is) - W".

4. Populate the required fields, including "Telephone Account Number". Required fields are shown in red.

5. Click "Continue".

The Conversion (As Is) screen is displayed.

6. In the "End User Name" field, type the end user name.

7. From the "The Final Bill Should be Sent To" drop down, select the destination of the final bill.

If you select "Different Address" the End User Billing screen is displayed. Enter the new billing address information here.

8. In the "Desired Due Date" field type a new date, if the Calculated Due Date is not desirable and click "Recalculate Due Date".

9. To add any necessary additional Order and Location and Access Information, click "Add Remarks".

The Remarks screen is displayed.

10. Type additional order remarks and location and access information, as needed.

11. Click "Return to Order Details".

The Conversion (As Is) screen is displayed.

12. To view the LSR Summary page, click "LSR Summary".

OR

To view the Customer Service Record, click View CSR.

13. When you have finished your LSR, click "Submit LSR".

If your LSR is complete and accurate you will receive an Acknowledgement. If you do not receive an Acknowledgement, you may have entered a duplicate PON or made a fatal LSR error.

If the PON is a duplicate, LENS will prompt you to provide a different PON and resubmit the LSR.

If an error exists in your LSR, LENS displays the Error List Page:

• To review the error, click the corresponding link.
  
• After correcting the error, click "Return to Error List Page".
  
• Click "Resubmit LSR.