Scenario: You need to terminate service for an entire account.

1. From the Main Menu, click "Firm Orders".

The Firm Order Menu is displayed.

2. From the "Request Type" drop down, select "Resale (Non-Complex) - EB.

3. From the "Activity Type" drop down, select "Disconnect - D".

4. Populate the required fields, including "Telephone Account Number". Required fields are shown in red.

5. Click "Continue".

The Disconnect screen is displayed.

6. If the Calculated Due Date is not desirable, type a new date in the "Desired Due Date" field.

7. In the "Appointment Time" field, enter an appointment time interval, if desired.

8. Click "Re-Calculate Due Date".

9. In the "Disconnect Quantity" field, type the number of telephone numbers to be disconnected.

10. In the "End User Name" field, type the end user name.

11. From the "The Final Bill Should be Sent To" drop down, select the destination of the final bill.

If you select "Different Address" the End User Billing screen is displayed. Enter the new billing address information here.

12. In the Transfer of Calls Information section, populate the fields as appropriate.

13. To enter additional information regarding the disconnect, click "Add Remarks".

The Remarks screen is displayed.

14. When you are finished adding remarks, click "Return to Firm Order Details".

The Disconnect screen returns.

15. When you have finished your LSR, click "Submit LSR".

A warning is displayed: "This activity type disconnects ALL lines for the account".

16. Click "OK".

If your LSR is complete and accurate you will receive an Acknowledgement. If you do not receive an Acknowledgement, you may have entered a duplicate PON or made a fatal LSR error.

If the PON is a duplicate, LENS will prompt you to provide a different PON and resubmit the LSR.

If an error exists in your LSR, LENS displays the Error List Page:

• To review the error, click the corresponding link.
  
• After correcting the error, click "Return to Error List Page".
  
• Click "Resubmit LSR.

Note:

You must be the owner of the account to perform a Disconnect. This functionality disconnects the entire account.

When you submit a Disconnect for an account Denied up to 15 days, billing is calculated as if service was disconnected on the date of denial.