Scenario: You need to suspend an end user's account temporarily for a vacation period or some other non-billing reason.

1. From the Main Menu, click "Firm Orders".

The Firm Order Menu is displayed.

2. From the "Request Type" drop down, select "Resale (Non-Complex) - EB.

3. From the "Activity Type" drop down, select "Suspend (Temporary full interruption at customer request) - L".

4. Populate the required fields, including "Telephone Account Number". Required fields are shown in red.

5. Click "Continue".

The Suspend screen is displayed.

6. If the Calculated Due Date is not desirable, type a new date in the "Desired Due Date" field.

7. Click "Recalculate Due Date".

8. In the "End User Name" field, type the end user name.

9. Populate the Transfer of Calls Information fields, as necessary.

10. To add additional information regarding the suspend, click "Add Remarks".

The Remarks screen is displayed.

11. When you are finished adding remarks, click "Return to Firm order Details".

The Suspend screen is displayed.

12. When you have finished your LSR, click "Submit LSR".

If your LSR is complete and accurate you will receive an Acknowledgement. If you do not receive an Acknowledgement, you may have entered a duplicate PON or made a fatal LSR error.

If the PON is a duplicate, LENS will prompt you to provide a different PON and resubmit the LSR.

If an error exists in your LSR, LENS displays the Error List Page:

• To review the error, click the corresponding link.
  
• After correcting the error, click "Return to Error List Page".
  
• Click "Resubmit LSR.

Note:

You must be the owner of the account to perform a Suspend Full Account.