Scenario: You need to deny service temporarily for non-payment.

1. From the Main Menu, click "Firm Orders".

The Firm Order Menu is displayed.

2. From the "Request Type" drop down, select "Resale (Non-Complex) - EB.

3. From the "Activity Type" drop down, select "Deny (Temporary interruption for non-payment) - Y".

4. Populate the required fields, including "Telephone Account Number". Required fields are shown in red.

5. Click "Continue".

The Deny screen is displayed.

6. If the Calculated Due Date is not desirable, type a new date in the "Desired Due Date" field.

7. Click "Recalculate Due Date".

8. In the "End User Name" field, type the end user name.

9. To add additional information regarding the denial, click "Add Remarks".

The Remarks screen is displayed.

10. When you are finished adding remarks, click "Return to Firm Order Details".

The Deny screen is displayed.

11. When you have finished your LSR, click "Submit LSR".

If your LSR is complete and accurate you will receive an Acknowledgement. If you do not receive an Acknowledgement, you may have entered a duplicate PON or made a fatal LSR error.

If the PON is a duplicate, LENS will prompt you to provide a different PON and resubmit the LSR.

If an error exists in your LSR, LENS displays the Error List Page:

• To review the error, click the corresponding link.
  
• After correcting the error, click "Return to Error List Page".
  
• Click "Resubmit LSR.

Note:

You must be the owner of the account to perform a Denial.

Requests to Deny may not be submitted any earlier than the day the action is to take effect.

You cannot issue a supplement to change the due date or cancel a Deny order. If you issue an All Other Changes supplement, the Denial must be in Q status or the supplement will be rejected.