Scenario: You want to restore an end user's service that was Suspended temporarily for vacation or other non-billing reasons or that was Denied for non-payment.

1.

1. From the Main Menu, click "Firm Orders".

The Firm Order Menu is displayed.

2. From the "Request Type" drop down, select "Resale (Non-Complex) - EB.

3. From the "Activity Type" drop down, select "Restore (Reestablish full service that was denied or suspended) - B".

4. Populate the required fields, including "Telephone Account Number". Required fields are shown in red.

5. Click "Continue".

The Restore screen is displayed.

6. If the Calculated Due Date is not desirable, type a new date in the "Desired Due Date" field.

7. Click "Recalculate Due Date".

8. In the "End User Name" field, type the end user name.

9. To add additional information regarding the restore, click "Add Remarks".

The Remarks screen is displayed.

10. When you have finished adding remarks, click "Return to Firm Order Details".

The Restore screen returns.

11. When you have finished your LSR, click "Submit LSR".

If your LSR is complete and accurate you will receive an Acknowledgement. If you do not receive an Acknowledgement, you may have entered a duplicate PON or made a fatal LSR error.

If the PON is a duplicate, LENS will prompt you to provide a different PON and resubmit the LSR.

If an error exists in your LSR, LENS displays the Error List Page:

• To review the error, click the corresponding link.
  
• After correcting the error, click "Return to Error List Page".
  
• Click "Resubmit LSR.

Note:

You must be the owner of the account to perform a Restore.

You may not submit the request any earlier than the day the action is to take effect.

A Cancel supplement on a Restore request must be issued at least one day before the restoral is due. You cannot issue a Cancel or Change Due Date supplement on the restoral request for a denied account. You cannot issue an All Other Changes supplement on the restoral request for a denied or suspended account.