Scenario: You want to convert one or more, but not all, of the lines of an existing multi-line account and must first create the new account with the lines to migrate.

1. From the Main Menu, click "Firm Orders".

The Firm Order Menu is displayed.

2. From the "Request Type" drop down, select "Resale (Non-Complex) - EB.

3. From the "Activity Type" drop down, select "Partial Migration - Initial - P".

4. Populate the required fields, including "Telephone Account Number". Required fields are shown in red.

5. Click "Continue".

The Address Validation screen is returns with "Completed Successfully" displayed at the top in green.

If the validation fails and a match cannot be found, a message displays in red at the top of the screen explaining the problem. LENS will return details as to what information is needed to identify an address match. Use this information found in the section above the Validate Address section to determine the information/changes needed to complete the validation successfully.

6. Click "Continue to LSR Line Management".

The LSR Line Management screen displayed.

7. In the "Add Previously Reserved TN" fields, type your previously reserved telephone numbers and click "OK" and/or, in the "Add Other Existing TN" fields, type other existing numbers and click "OK" to add numbers to the "Available Telephone Numbers list.

OR

Populate the "Telephone Number Options", "Special Number Pattern", and "Number Exclusions" fields as desired/necessary and click "Retrieve Available Telephone Numbers" to get a list of numbers.

8. In the "Available Telephone Numbers" list, select one or more numbers. To select multiple numbers, hold the Ctrl key while clicking on the desired numbers.

9. Click the right arrow.

Selected numbers display in the "Selected Telephone Numbers" list.

10. In the "Selected Telephone Numbers" list, select a number and click "Select ATN" to select one telephone number as the Account Telephone Number (ATN).

OR

In the "Account Telephone Number" field, type the account telephone number.

11. In the "Existing Account Telephone Number" field, confirm the accuracy of the number.

12. Click "Continue to Features and Services". Proceed to Step 13.

OR

Click "Continue to Line Details". Proceed to Step 14.

13. Select Services and Features:

a. To select features for a specific telephone number either click the telephone number hyperlink

OR

To choose features for all lines, click "Select Features and Services for All Lines Not Configured".

The Features and Services screen is displayed.

b. From the box on the left, select no more than 5 services to be added to the line or lines and click "Display Features for Selected Service".

OR

Click "Features for Touchtone, Touchstar, RingMaster, Custom Calling and Customized Code Restrictions" to see the features for those particular services.

The Features and Services, Available Features screen is displayed.

c. Check the box associated with each desired feature and click "Add Features".

The Selected Features screen is displayed with the selected features listed at the top.

d. Review the selected features.

To remove a feature, check the box associated with the desired feature and click "Remove Selected Features".

OR

To begin again, click "Remove All Features" and return to Step 2.

e. Once you have confirmed the features are correct, click "Return to Select TN for Features and Services".

The Select TN for Features and Services screen is displayed.

A red checkmark appears next to all telephone numbers for which features have been confirmed.

f. Click "Continue to Line Details".

The Line Details Partial Migration screen is displayed.

14. Configure Line Details:

a. From the "Line Activity" drop down, select the line activity for the first number to be worked.

If the account is multi-line you will work one line at a time.

b. To configure the line, click on the hyperlink of a telephone number.

The Service Details section of the Line Details Partial Migration screen is displayed.

c. Populate the fields, as needed.

d. Once you have completed the screen either click "Accept Line Details for Selected Telephone Number" or "Accept Line Details for All Telephone Numbers", as appropriate.

All configured telephone numbers return with red checkmarks.

e. When check marks appear beside all numbers comprising the account, click "Continue to Directory Listings".

The Directory Listing Details screen is displayed.

15. Populate the fields in each section, as applicable.

16. Click "Continue".

If the "Listing Activity" field is populated with "New Listing" or "Change", a message appears reminding you to type the Listed Name and Address exactly as they should appear in the Directory.

17. To edit your entries, click "Cancel". Once the entries are exactly correct, click "OK".

The Directory Listing Details, continued screen is displayed.

18. Populate the fields in each section, as applicable.

19. Click "Continue".

The Directory Listing Summary screen is displayed.

20. Populate the fields in the Submitted Listing Information section.

• To Edit the listing:
  
  • Click the Directory Listing Number.
    
  • Change the information as needed when the Directory Listing Details screen appears.
    
  • Click "Continue" until you return to the Directory Listing Summary screen.
    
• To Delete the listing:
  
  • Click the "Select to Delete" checkbox for the listing.
    
  • Click "Delete Selected Listings"
    
• To Add Another Listing:
  
  • Click "Add a New Listing Request".
    
  • Repeat the Directory Listing process when the Directory Listing Details screen appears.

   

21. When the listing is complete, click "Continue".

The Calculate Due Date screen is displayed.

22. If the Calculated Due Date is not desirable, type a new date in the "Desired Due Date" field.

23. Click "Recalculate Due Date.

24. Populate the required fields.

25. To view or edit LSR-related information, click on any of the toolbar links at the bottom of the screen.

26. When your LSR is complete and accurate, click "Submit LSR".

If your LSR is complete and accurate you will receive an Acknowledgement. If you do not receive an Acknowledgement, you may have entered a duplicate PON or made a fatal LSR error.

If the PON is a duplicate, LENS will prompt you to provide a different PON and resubmit the LSR.

If an error exists in your LSR, LENS displays the Error List Page:

• To review the error, click the corresponding link.
  
• After correcting the error, click "Return to Error List Page".
  
• Click "Resubmit LSR