Scenario: You need to edit, delete, or add a directory listing.

While creating or viewing a Customer Service Record (CSR), you clicked the "Directory Listing" link at the bottom of an LSR screen and the Directory Listing Summary screen was displayed.

1. In the Submitted Listing Information section, populate the fields as necessary.

• To Edit the listing:
  
  • Click the Directory Listing Number.
    
  • When the Directory Listing Details screen appears, change the information as needed.
    
  • Click "Continue" until you return to the Directory Listing Summary screen.
    
• To Delete the listing:
  
  • Click the "Select to Delete" checkbox for the listing.
    
  • Click "Delete Selected Listings"
    
• To Add Another Listing:
  
  • Click "Add a New Listing Request".
    
  • Repeat the Directory Listing process when the Directory Listing Details screen appears.