Interconnection Billing & Collections Group (Only)


Billing & Collection Contact & Escalation Matrix
Escalation List

AT&T Wholesale Billing Operations
AT&T Billing Claims Dispute Form and Redispute Form
CLICK HERE to be redirected to form.

This form should be used when submitting multiple claims. The form has several tabs including instructions, data requirements, and e-mail addresses for the AT&T Wholesale Customer Care Centers.
FUSF Waiver Forms  
SLA credit for BellSouth Metro Ethernet Service Request (Form RF-3713)
Form RF-3713  

This form is to be used to request an SLA credit for BellSouth Metro Ethernet Service. Per tariff language, the customer must report a missed SLA within 30 days of the day or month for which the SLA was missed in order to receive a credit. The customer’s account must be current at the time of the investigation and determination of credit action to receive a credit.

In the event that a Metro Ethernet customer reports a missed SLA, the Service Consultant/Customer shall complete sections 1 through 6 of this SLA Credit Requst Form and submit the completed form to the e-mail address at the top of the form for review.